Support your end users

Going live

When your production app is built, you are free to go live whenever you want. Make sure you inform your Implementation Manager, in case any extra preparations need to be made to support your launch. This is particularly important if you expect a large influx of users in the first few days/weeks.

End users’ FAQs

It is important to support your end users following the launch of your app. Below are some hyperlinks to frequently-asked questions regarding KWS you may have to deal with. We also strongly recommend that you maintain an FAQ page of your own (within your app or on your website) in order to help your users with such queries.

Updated on 18/05/2023

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